Refund Policy
The Prophet ﷺ said that Allah shows mercy to those who are lenient in buying, selling, and in seeking repayment (Bukhari).
We try to carry that spirit into our customer care.
Returns & Refunds FAQ
Can I cancel my order?
Yes. In line with UK consumer law, you have 14 days from receiving your order to change your mind and cancel your purchase (this doesn’t apply to personalised or customised items - see below).
How long do I have to send the item back?
Once you’ve told us you’d like to cancel, you have a further 14 days to send the item back to us.
How do I start a return?
Email us at salaam@petalsoffaith.com within 14 days of receiving your item, and we’ll guide you through the process.
What condition does the item need to be in?
Unused, in its original packaging, with tags attached, including any complimentary gifts with purchase. Please include your proof of purchase and order number.
Personalised & Customised Items
Can I return a personalised item?
We regret that returns and refunds aren’t available for personalised or customised items, unless the item arrives faulty or damaged.
Shipping & Costs
Who pays for return postage?
Return postage is the customer’s responsibility. We recommend a tracked or signed-for service, as we can’t be held responsible for items lost in transit. Shipping costs are non-refundable.
Refunds
When will I get my refund?
Once we've received and inspected your return, we'll confirm whether it's approved. Approved refunds go back to your original payment method.
How long does the refund take?
Debit/credit card refunds can take up to 7 working days. PayPal refunds can take up to 30 days.
Exchanges & Damaged Items
Can I exchange an item?
We don't currently offer exchanges.
What if my order arrives damaged or wrong?
Contact us straightaway at salaam@petalsoffaith.com and we'll put it right.
