Privacy policy

Petals of Faith Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Petals of Faith ("us", "we", or "our").

We are a UK-based business and this policy is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you are visiting from the EU, EU GDPR principles apply in the same way.

1. Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. We also collect information about the individual pages or products you view, what referred you to the site, and how you interact with it. We call this "Device Information."

We collect Device Information using:

• Cookies — data files placed on your device, often including an anonymous identifier. You can manage your cookie preferences at any time using the cookie settings banner on our site, or learn more at www.allaboutcookies.org.
• Log Files — track actions on the site and collect data including IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
• Web Beacons, Tags, and Pixels — electronic files used to record how you browse the site.

When you make or attempt to make a purchase, we also collect your name, billing address, shipping address, payment information, email address, and phone number ("Order Information").

"Personal Information" in this policy refers to both Device Information and Order Information.

2. How We Use Your Personal Information

We use Order Information to fulfil orders (processing payment, arranging shipping, providing invoices/confirmations), and to:

• Communicate with you;
• Screen orders for potential risk or fraud; and
• Where you've agreed, send you information or marketing about our products.

We use Device Information to help detect fraud and to improve and optimise our site — for example, by understanding how customers browse, and assessing our marketing.

3. Cookies & Your Choices

We use a cookie consent banner so you can choose which non-essential cookies (such as analytics and advertising cookies) you're happy for us to use. Essential cookies needed to run the site and checkout will always be active. You can change your preferences at any time via the cookie settings link in our site footer.

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our store:

• Shopify powers our online store — see how Shopify uses your data: https://www.shopify.com/legal/privacy
• Google Analytics helps us understand how customers use the site — see: https://www.google.com/intl/en/policies/privacy/. You can opt out here: https://tools.google.com/dlpage/gaoptout

We may also share your information to comply with the law, respond to a lawful request, or protect our rights.

5. International Transfers

Some of the services we use (such as Shopify and Google) may process or store data outside the UK, including in the United States. Where this happens, we rely on appropriate safeguards, such as Standard Contractual Clauses, to ensure your data remains protected to UK standards.

6. Behavioural Advertising

We may use your information to provide targeted advertising or marketing we believe may interest you. You can opt out of this via:

• Facebook — https://www.facebook.com/settings/?tab=ads
• Google — https://www.google.com/settings/ads/anonymous
• Bing — https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
• Or more broadly via the Digital Advertising Alliance: http://optout.aboutads.info/

7. Your Rights

Under UK GDPR, you have the right to access, correct, update, or request deletion of the personal information we hold about you. To exercise any of these rights, contact us using the details below.

If you're not satisfied with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at www.ico.org.uk.

8. Data Retention

When you place an order, we keep your Order Information for our records unless and until you ask us to delete it.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal or operational reasons. We'll update the date below whenever we do.

10. Contact Us

If you have questions about this policy or would like to make a complaint, contact us at salaam@petalsoffaith.com.

Last updated: 6th September 2026

By using our site, you consent to our website privacy policy.